for customers looking for ready-to-move in fully furnished Contact Center with high security standard. The services include
Infrastructure: network, wiring, security control
Office equipment: cubicle, headset
Hardware: server, PC, UPS
Telemarketing application: TelePro®
Telephony and Voice Recording System: IP
IT Support: onsite
Maintenance: MA + upgrade
Human Resource: recruitment, training, payroll
Set up Infrastructure
For customers who prefer taking full control over the Contact Center.
Call Center Facility Setup at client’s premise would bar a good option, as customer can
utilize available resources and outsource the rest from us.
The key supports for Contact Center are.
Contact Center Facility Rental
Telepro®, Intelligent8’s own proprietary tool for telemarketing,
is the most comprehensive application that help communicate
the messages and product offers to “the right prospects” at
“the right time”. The software supports database management,
telemarketing campaigns execution, and sales team management.
Telepro® is designed to be flexible allowing customization according to clients’
requirements, using the most modern technologies to ensure optimal support to our clients.
Our Contact Center platform supports fully integrated IVR, Auto Dial and Data Leased Line with ISDN,
and ADSL backup for Internet Connectivity.
Telepro® supports all types of telemarketing campaign, inbound and outbound with proven success
in high scalability (over 500 concurrent users per campaign).
IP PBX Telephony System and IP Voice Recording System
A fully integrated system for contact center solution which help:
Increase efficiency and productivity of the agents
Respond quickly and effectively to callers' needs
Enhance your customers’ experience
Simplify management and increase the effectiveness of your contact center